Privacy & Policy

Last Updated: August 29, 2025

Welcome to SAS Cleaning Services. As a valued customer, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, manage, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting a quote request, or engaging our services, you consent to the practices described in this policy.

1. The Information We Collect

To provide you with our exceptional cleaning services and a seamless customer experience, we may collect personal information from you. This information is gathered directly from you when you interact with our website, especially through our "Request a Quote" forms.

The types of personal information we typically collect include:

Your full name
Your physical address (for the service)
Your email address
Your phone number
Details about the cleaning service you require (e.g., type of service, number of rooms, specific requests, frequency)
Payment details (for processing service payments)

2. Why We Collect Your Information

We only collect personal information that is reasonably necessary for us to perform our business functions and activities. The main reasons we collect your data are:

To provide you with an accurate and tailored quote for our services.
To schedule and carry out the cleaning service at your specified address.
To communicate with you regarding your booking, service details, and any changes.
To process payments for the services rendered.
To respond to your inquiries, feedback, or complaints.
To improve our services and customer experience.

3. How We Collect and Store Your Data

Your personal information is collected through the following methods:

Quote Request Forms: When you fill out and submit a form on our website to receive a quote.
Direct Communication: When you contact us via email, phone, or in person.

All personal information is stored securely on protected digital servers. We have implemented reasonable security safeguards to protect your data from misuse, loss, and unauthorised access, modification, or disclosure.

Our security measures include:

Encryption: All data transferred between your browser and our website is encrypted using SSL (Secure Sockets Layer) technology.
Secure Servers: We use reputable hosting providers with robust security protocols, including firewalls and regular security audits.
Access Controls: Access to your personal information is restricted to authorised SAS Cleaning Services staff members who require it to perform their duties. All employees are trained in our privacy and data handling procedures.
Physical Security: Any physical records containing your personal information are stored in secure, locked cabinets in our office.

4. Disclosure of Your Information

We will not sell, trade, or rent your personal information to third parties. Your personal information will only be disclosed to:

Our cleaning staff who need your address and service details to carry out the job.
Third-party payment processors to complete a transaction (we do not store your full payment information on our servers).
Australian Government or law enforcement authorities, if required by law.

In all cases, we take reasonable steps to ensure that any third parties we work with comply with the Australian Privacy Principles to protect your information.

5. Your Rights and Choices

Anonymity: Where it is lawful and practicable, you have the option to interact with us anonymously or by using a pseudonym. However, for us to provide a cleaning service, we will require your name and address.
Access to Your Data: You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe and provide the information in a clear and understandable manner.
Correction of Your Data: We take reasonable steps to ensure the information we hold is accurate, complete, and up-to-date. If you believe any of your information is incorrect, you have the right to request that it be corrected.

6. Handling a Data Breach

While we take every precaution to secure your data, in the unlikely event of a data breach, we will act promptly to mitigate any potential harm. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme, where applicable.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website and services signifies your acceptance of any changes.