This Privacy Policy explains how SAS Cleaning Service Company Pty Ltd, trading as SAS Cleaning Service, collects, uses, stores, protects, and discloses personal information.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.

By using our website, requesting a quote, making a booking, creating an account, contacting us, or engaging our cleaning services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect personal information when you interact with our website, request a quote, book a service, contact us, or use our customer systems.

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Service address or business address
• Billing or invoice details
• Cleaning service requirements
• Property access instructions
• Photos or descriptions provided for quoting or service purposes
• Customer enquiries, complaints, feedback, and communication history
• Account login details where customer portal access is available
• Payment-related information processed through secure third-party payment providers

2. Why We Collect Personal Information

We collect personal information where it is reasonably necessary for our business operations and service delivery.

We may use your information to:

• Provide cleaning quotes and estimates
• Schedule and manage cleaning bookings
• Deliver residential, commercial, strata, medical, office, end-of-lease, and specialised cleaning services
• Communicate with you about your booking or enquiry
• Process payments, invoices, and receipts
• Manage customer accounts and service records
• Respond to complaints, feedback, or service concerns
• Improve our website, systems, marketing, and customer experience
• Comply with legal, insurance, accounting, workplace safety, and regulatory obligations

3. How We Collect Information

We may collect information directly from you through:

• Website quote forms
• Booking forms
• Contact forms
• Phone calls, SMS, email, and online messages
• Customer portal or account registration
• Social media enquiries
• In-person discussions or site inspections

We may also collect limited information automatically through website cookies, analytics tools, and advertising technologies.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, security, user experience, website performance, and marketing effectiveness.

Cookies and analytics tools may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral sources
• Website interaction data

You can disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

5. Advertising and Marketing Technologies

SAS Cleaning Service may use third-party platforms such as Google Analytics, Google Ads, Meta/Facebook, Instagram, and similar advertising or analytics tools.

These tools help us understand website traffic, measure advertising performance, improve our services, and deliver relevant marketing content.

Third-party platforms may collect and process information in accordance with their own privacy policies.

6. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures may include:

• SSL encryption on our website
• Secure cloud hosting and software platforms
• Restricted access to customer information
• Password-protected systems
• Access controls for authorised personnel only
• Reasonable administrative, technical, and physical safeguards

While we take reasonable security precautions, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

7. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may disclose personal information where reasonably necessary to:

• Our employees, cleaners, contractors, and subcontractors who need information to perform services
• Payment processors and accounting providers
• IT, hosting, website, CRM, or software service providers
• Professional advisers, including accountants, insurers, or legal advisers
• Government agencies, regulators, or law enforcement where required by law
• Debt recovery or dispute resolution providers where necessary

We take reasonable steps to ensure third parties handle personal information appropriately and only for the purpose for which it is provided.

8. Employee, Contractor, and Job Applicant Information

SAS Cleaning Service may collect personal information from employees, contractors, subcontractors, and job applicants for recruitment, onboarding, payroll, rostering, work allocation, workplace safety, compliance, insurance, and operational purposes.

This information is handled in accordance with applicable privacy, employment, workplace, and record-keeping obligations.

9. Overseas Data Storage

Some information may be stored or processed using cloud-based technology providers, software systems, or service providers that may operate servers located outside Australia.

Where overseas disclosure or storage occurs, we take reasonable steps to ensure personal information receives appropriate protection consistent with Australian privacy requirements.

10. Data Retention

We retain personal information only for as long as necessary to provide services, manage business records, comply with legal obligations, resolve disputes, and enforce agreements.

When personal information is no longer required, we take reasonable steps to securely destroy, delete, or de-identify the information.

11. Access and Correction

You may request access to the personal information we hold about you. You may also request that we correct inaccurate, incomplete, or outdated information.

We will respond to access or correction requests within a reasonable timeframe. In some circumstances, we may be unable to provide access where permitted by law.

12. Anonymity and Pseudonymity

Where lawful and practical, you may interact with us anonymously or using a pseudonym.

However, to provide cleaning services, prepare accurate quotes, attend your property, process payments, or manage bookings, we generally require accurate identifying and contact information.

13. Notifiable Data Breaches

If a data breach occurs and is likely to result in serious harm, we will take appropriate steps to contain, assess, and respond to the incident.

Where required, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

14. Privacy Enquiries and Complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

We will investigate and respond to privacy-related enquiries or complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or services.

Updated versions will be published on this page and become effective immediately upon publication.

Your continued use of our website or services after any update means you accept the revised Privacy Policy.