Terms and Conditions
Last Updated: 18 June 2026
These Terms and Conditions govern the use of the SAS Cleaning Service website and the provision of cleaning services by SAS Cleaning Service Company Pty Ltd ("SAS Cleaning Service", "we", "our", or "us").
By accessing our website, requesting a quotation, making a booking, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.
1. Company Information
Legal Entity: SAS Cleaning Service Company Pty Ltd
ABN: 74 692 551 303
Trading Name: SAS Cleaning Service
Location: Perth, Western Australia
Phone: 0478 367 089
Email: contact@sascleaningservice.com
Website: www.sascleaningservice.com
2. Quotations
All quotations provided by SAS Cleaning Service are based on the information supplied by the client and are subject to site inspection where required.
Quoted prices may change if:
- The actual cleaning requirements differ from the information provided.
- Additional services are requested.
- Excessive dirt, grease, mould, staining, rubbish, or contamination is identified.
- Access restrictions or site conditions require additional labour or time.
- The agreed scope of work changes before or during the service.
Unless otherwise stated, quotations remain valid for 30 days from the date issued.
3. Bookings and Service Agreements
A booking is confirmed once SAS Cleaning Service has accepted the booking and provided confirmation to the client.
By confirming a booking, the client agrees to:
- Provide accurate information about the property and cleaning requirements.
- Provide safe and unobstructed access to the premises.
- Provide access to electricity and water where required.
- Secure valuable, fragile, confidential, or irreplaceable items.
- Advise us of any hazards, safety concerns, restricted areas, or pre-existing damage before the service begins.
SAS Cleaning Service reserves the right to refuse, delay, or suspend services where health, safety, security, or access concerns exist.
4. Residential Cleaning Services
Residential cleaning services may include regular home cleaning, deep cleaning, move-in cleaning, move-out cleaning, bathroom cleaning, kitchen cleaning, and end-of-lease cleaning.
Service inclusions are based on the scope agreed at the time of booking. Any additional work requested on-site may incur additional charges.
5. Commercial Cleaning Services
Commercial cleaning services are performed in accordance with the agreed scope of work, service schedule, site requirements, and service frequency.
For ongoing commercial cleaning arrangements:
- Service schedules may be adjusted due to public holidays, site closures, access restrictions, emergency circumstances, or client requests.
- Any variation to the agreed scope of work may result in revised pricing.
- Commercial invoices must be paid in accordance with the agreed payment terms.
6. End of Lease Cleaning
End-of-lease cleaning services are designed to assist tenants in presenting the property to a clean and satisfactory standard.
While SAS Cleaning Service makes reasonable efforts to meet real estate and property management expectations, we do not guarantee the return of a rental bond.
Bond decisions remain solely at the discretion of the property manager, landlord, or real estate agency and may be affected by factors outside our control, including property condition, damage, maintenance issues, wear and tear, tenancy obligations, and landlord expectations.
7. Payment Terms
Payment terms may vary depending on the type of service and the agreement with the client.
Residential Services: Payment is generally required upon completion unless otherwise agreed.
Commercial Services: Commercial clients may be offered 7-day, 14-day, or 30-day payment terms subject to approval.
Late payments may result in administration fees, recovery costs, suspension of services, or other action permitted by law.
All prices are in Australian Dollars (AUD). GST will be applied where applicable.
8. Cancellations and Rescheduling
Clients may cancel or reschedule bookings by providing reasonable notice.
- More than 24 hours notice: No cancellation fee applies.
- Less than 24 hours notice: A cancellation fee of up to 50% of the booking value may apply.
- Same-day cancellation or no access: A fee of up to 100% of the scheduled service value may apply where cleaners have already been allocated or dispatched.
9. Satisfaction Guarantee and Complaints
If you are dissatisfied with any aspect of our service, you must notify SAS Cleaning Service within 24 hours of service completion.
Where appropriate, we may:
- Revisit and rectify the affected area.
- Provide a service credit.
- Offer another reasonable remedy.
Requests received after 24 hours may not be eligible for rectification.
Nothing in this section excludes, restricts, or modifies any rights or remedies available to you under Australian Consumer Law.
10. Limitations of Liability
To the maximum extent permitted by law, SAS Cleaning Service shall not be liable for:
- Pre-existing damage.
- Normal wear and tear.
- Permanent staining or discolouration.
- Rust, corrosion, mould, or deterioration.
- Damage caused by faulty fixtures, fittings, equipment, surfaces, or building defects.
- Loss of profits, business interruption, loss of data, or indirect losses.
Clients acknowledge that some stains, marks, odours, grease build-up, grout discolouration, and surface deterioration may not be fully removable despite reasonable cleaning efforts.
11. Insurance
SAS Cleaning Service maintains appropriate business insurance, including public liability insurance.
Evidence of insurance may be provided upon reasonable request.
12. Intellectual Property
All content on this website, including text, graphics, logos, images, branding, layout, and website functionality, remains the property of SAS Cleaning Service Company Pty Ltd unless otherwise stated.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.
13. Privacy
Your use of our website and services is also governed by our Privacy Policy.
By using our website or services, you consent to the collection, storage, and handling of personal information in accordance with our Privacy Policy.
14. Website Usage
You must not use this website to:
- Attempt to gain unauthorised access to systems, accounts, or data.
- Upload or transmit viruses, malware, spam, or harmful content.
- Interfere with website functionality or security.
- Use the website for unlawful, misleading, or fraudulent purposes.
We reserve the right to restrict or block access where misuse is identified.
15. Changes to Terms
SAS Cleaning Service may update these Terms and Conditions from time to time.
Updated versions will be published on this website and become effective immediately upon publication. Continued use of our website or services after updates are published means you accept the revised Terms.
16. Governing Law
These Terms and Conditions are governed by the laws of Western Australia.
Any disputes arising from these Terms or our services shall be subject to the non-exclusive jurisdiction of the courts of Western Australia.